View source for Troubleshooting image upload issues

<span style="color: white; padding: 20px; background-color: red;">Please note:  We no longer use the Silverlight Plugin so this information no longer applies.</span>

If you have issues uploading images in your store, it may be because Silverlight is not updated to the proper version or is corrupt. You may run into the following issues:

* Nothing happens when you click the upload button
* You may be able to select an image, but it doesn't upload and has a "please wait..." button.
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'''Follow these steps to resolve the issue:'''

==Step 1: Uninstall Silverlight==

===On a PC===

# Reboot your computer
# Make sure all internet browsers are closed
# Click your computer’s Start Menu
# Click Control Panel
# Go to Add or Remove Programs
# Scroll to find Microsoft Silverlight
# Click on Microsoft Silverlight and then click Uninstall


===On a Mac===

# Reboot your computer
# Make sure all internet browsers are closed
# Double click on the hard drive icon on your desktop
# Navigate to your Internet Plug-Ins: /Library/Internet Plug-Ins/
# Drag Silverlight.plugin into your trash bin
# Drag WPFe.plugin into the trash bin if you see it in your Plug-Ins folder
# Empty your trash bin


==Step 2: Reinstall Silverlight==

# Go to http://www.microsoft.com/getsilverlight
# Click Install to install Silverlight back onto your computer, and follow the instructions there.


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== Related Pages==

*[[Troubleshooting image upload issues|Troubleshooting image upload issues]] 
*[[Silverlight Plugin|Problems on Safari 7 on OS X 10.9 Mavericks]]