View source for Getting support using TeamViewer

<p>If you are having issues with your email, we are able to assist you remotely using TeamViewer.  There is a one-off fee of $35 per support incident for providing this support, but should we find that that the problem is caused by an error on our end, the fee will be waived.<br /><br />Using TeamViewer is quite simple, and just involves downloading an application and opening it on your computer.  It is available for Mac or PC.  Links to the downloads are available below. </p>
[http://connect.teamviewer.com/ Download TeamViewer »]

<h2>Getting support</h2>
<p>You will need to email us information to [mailto:support@spiffystores.com.au support@spiffystores.com.au] about the email addresses you are setting up prior to us connecting using TeamViewer.  We require the following information;</p>
<p>1. The <strong>email address</strong> you're having problems with, and</p>
<p>2. The <strong>password</strong> you are using<br /><br />When you have downloaded TeamViewer, you will need to open the TeamViewer application, and ensure it is connected. It should provide you with a <strong>TeamViewer ID and password</strong>.  <br /><br />You can then phone us on 1300 727 334 during phone support hours to provide your TeamViewer ID and password.  <br /><br />When we have all of the required information, we can then connect to your computer to review your settings.  If there are any issues, we'll then be able to resolve them for you quickly and easily.<br /><br /><br /></p>
== Further Reference ==

* [[Setting up your email]]
* [[How to set up your email program to access your Spiffy Stores mailboxes]]