Difference between revisions of "Troubleshooting image upload issues"
From Spiffy Stores Knowledge Base
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| + | <span style="color: white; padding: 20px; background-color: red;">Please note: We no longer use the Silverlight Plugin so this information no longer applies.</span><br><br> | ||
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If you have issues uploading images in your store, it may be because Silverlight is not updated to the proper version or is corrupt. You may run into the following issues: | If you have issues uploading images in your store, it may be because Silverlight is not updated to the proper version or is corrupt. You may run into the following issues: | ||
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===On a PC=== | ===On a PC=== | ||
| − | # | + | |
| + | # Reboot your computer | ||
| + | # Make sure all internet browsers are closed | ||
# Click your computer’s Start Menu | # Click your computer’s Start Menu | ||
# Click Control Panel | # Click Control Panel | ||
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===On a Mac=== | ===On a Mac=== | ||
| − | # | + | # Reboot your computer |
| + | # Make sure all internet browsers are closed | ||
# Double click on the hard drive icon on your desktop | # Double click on the hard drive icon on your desktop | ||
# Navigate to your Internet Plug-Ins: /Library/Internet Plug-Ins/ | # Navigate to your Internet Plug-Ins: /Library/Internet Plug-Ins/ | ||
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# Go to http://www.microsoft.com/getsilverlight | # Go to http://www.microsoft.com/getsilverlight | ||
| − | # Click Install to install Silverlight back onto your | + | # Click Install to install Silverlight back onto your computer, and follow the instructions there. |
Latest revision as of 13:38, 20 January 2022
Please note: We no longer use the Silverlight Plugin so this information no longer applies.
If you have issues uploading images in your store, it may be because Silverlight is not updated to the proper version or is corrupt. You may run into the following issues:
- Nothing happens when you click the upload button
- You may be able to select an image, but it doesn't upload and has a "please wait..." button.
Follow these steps to resolve the issue:
Contents
Step 1: Uninstall Silverlight
On a PC
- Reboot your computer
- Make sure all internet browsers are closed
- Click your computer’s Start Menu
- Click Control Panel
- Go to Add or Remove Programs
- Scroll to find Microsoft Silverlight
- Click on Microsoft Silverlight and then click Uninstall
On a Mac
- Reboot your computer
- Make sure all internet browsers are closed
- Double click on the hard drive icon on your desktop
- Navigate to your Internet Plug-Ins: /Library/Internet Plug-Ins/
- Drag Silverlight.plugin into your trash bin
- Drag WPFe.plugin into the trash bin if you see it in your Plug-Ins folder
- Empty your trash bin
Step 2: Reinstall Silverlight
- Go to http://www.microsoft.com/getsilverlight
- Click Install to install Silverlight back onto your computer, and follow the instructions there.