Downloading Your Orders

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  Exporting your orders

You may want to export a list of your orders if you're passing them on to a fulfillment service, or for your own records or book keeping.

We've made it easy to export your orders to an Excel or CSV file. You can filter your view of orders, so you only download orders that meet specific criteria.

We also support CSV formats that can be imported directly into Australia Post and Sendle systems.

Filtering your order view

Filtering your order view allows you to export only the orders you wish to download. You can currently filter by the following;

• Order status
  • All orders
  • Open orders
  • Closed orders
  • Abandoned orders
  • Cancelled orders

• Payment status
  • All orders
  • Pending payment
  • Authorised orders
  • Paid orders

• Shipping Status
  • All orders
  • Unshipped orders
  • Partially shipped orders
  • Shipped orders
  • Selected date range

• You can also choose the required date range to filter your orders.

Once you are displaying the orders that you want to download, you can download them as an Excel spreadsheet or CSV file by clicking the relevant link in the "Download your orders" section.

The orders.csv file explained

A line is created for each line item ordered. The downloaded file contains the following fields:

HEADER	WHAT IS IT?
Order ID	The unique identifier that you use to reference the order. This can be seen in your order notification emails, on the order summary page, and when viewing the order.
Name	The name of the person that placed the order
Email	The email address entered during checkout
Created	Date the order was created - date format is yyyy-mm-dd hh:mm:ss
Shipped	Date the order was fully shipped - date format is yyyy-mm-dd hh:mm
Payment Status	One of pending, authorized, partially paid, paid, partially refunded, refunded, voided
Shipping Status	One of shipped, unshipped, partial
Closed Status	True or False
Currency	Three letter currency abbreviation that the customer paid with. Note: you only capture in the currency you have set in the "Preferences -> Standards and Formats" section of your store's Toolbox.
Payment Method	Name of payment gateway used to check out
Subtotal	Order total before tax & shipping
Shipping	Cost to the customer for shipping
Discount	Amount the order was discounted – Zero (0) if no discount was applied
Surcharge	The amount of any payment surchages that have been applied to the order, less tax.
Tax	Sum of local, federal, and shipping taxes
Total	Order total = subtotal + shipping + taxes
Tax Label	The type of tax charged as specified in the "Preferences -> Regions & Taxes" section of your store's Toolbox
Shipping Method	Name of the shipping rate selected by customer
Discount Code	Name of the discount code if one was applied during checkout – empty if none used
Billing Name	First and last names of the customer
Billing Company	Name of the company entered for billing address. This is often empty
Billing Address 1	Line 1 of billing address – e.g. "123 George Street"
Billing Address 2	Line 2 of billing address – e.g. "Suite 201". This is often empty
Billing City	Name of the customer's city
Billing State	The name of the state or region if applicable in your country (otherwise, this field is empty)
Billing Postcode	Zip codes, postal codes, etc... varies by your region
Billing Country	The name of the country entered for billing address.
Billing Phone	Phone number entered during checkout
Shipping Name	First and last names of the recipient
Shipping Company	Name of the company entered for shipping address. This is often empty
Shipping Address 1	Line 1 of shipping address – e.g. "123 George Street"
Shipping Address 2	Line 2 of shipping address – e.g. "Suite 201". This is often empty
Shipping City	Name of the recipient's city
Shipping State	The name of the state or region if applicable in the recipient's country (otherwise, this field is empty)
Shipping Postcode	Zip codes, postal codes, etc... varies by your region
Shipping Country	The name of the country entered for shipping address.
Shipping Phone	Recipient's phone number entered during checkout
Note	Notes can be entered on the order in your Toolbox. If your theme supports it, this can also include a note from the customer entered on the cart page, or in the comments section of the checkout (if you have enabled "Additional Checkout Comments" in the "Preferences -> Checkout & Payment" section of your store's Toolbox
Line Item Quantity	A line item is one individual product or variant of an order. An order can have many line items. One line item can be purchased many times in one order, therefore line item quantity shows how many of that product or variant was purchased for this unique order ID.
Line Item Description	Title of one product or variant
Line Item SKU	Stock Keeping Unit for the line item (a unique identifier used for inventory)
Line Item Total Weight	The weight of the line item used for shipping calculation (if applicable)
Line Item Price	Price of one product or variant
Line Item Discount	Discount applied to this line item – Zero (0) if no discount was applied
Line Item Discount Description	Description of discount (if applicable). This is often empty
Line Item Instalments	This is usually 1 unless you have instalments enabled
Line Item Fulfilment Service	Usually "manual" unless you are using a fulfilment service
Line Item Comment	If your theme supports it, this can include a note from the customer entered on the product page
Line Item Shipping Code	If a shipping code is applied to this product it will be here. This is often empty
Line Item Properties	Additional line item properties may be added when an item is added to the order. These properties are formatted as a sequence of keys and values and included in the export file if they have been created for this order