How to configure Microsoft Outlook

Setting Up Microsoft Outlook

To read your email messages using Microsoft Outlook, you will need to configure several Microsoft Outlook email service options. Please note that there are different versions of Outlook, so sometimes the names of menu items or fields are a little different from our instructions here.

These instructions apply to Outlook 2013.

For other email software, refer to How to set up your email program to access your Spiffy Stores mailboxes

Please Note: We provide online tutorials to help you configure your email software as a courtesy. However, our support staff are unable to provide any support on how to use or configure third-party software on your computer, laptop, tablet or smartphone. We will provide support for any issues relating to the software and services on our servers, but you will need to contact the software manufacturer or visit their relevant online support pages for help with the software that they provide.

Outlook is designed to use auto-configuration to help make the setup process simple and easy to use. In order for this to work properly, you must use the "yourstore.spiffystores.com" domain name in your email address.

Note: In these instructions, yourstore refers to the name given to your Spiffy Store, and this is the name that appears in your spiffystores.com domain name. For example, if your store is called sellmore, then your Spiffy Stores domain name will be sellmore.spiffystores.com.

To set up Microsoft Outlook:

1. Open Microsoft Outlook.
2. Click the "File" tab from the menu.
   
   
   
   
3. Click the "Add Account" button.
   
   
   
   
4. In the "Add Account" window, enter your name, full email address and password. Your email address should be something like "name@yourstore.spiffystores.com". Once you have entered all the information, click "Next".
   
   
   
   
5. You may see a number of "Security Alert" windows pop up. On each of these, click "No" to ignore the requests.
   
   
   
   
6. Once the configuration has completed successfully, you should see a "Congratulations!" message. Tick the "Change account settings" box if you want to change your email address to use your own domain name. Then click "Next".
   
   
   
   
7. If you have your own domain name, you'll probably want to update your email address to use this instead of the yourstore.spiffystores.com domain name. Update the "Email Address" field and enter your new address using your own domain name. Click "Finish" to save the update. Use your own domain names, rather than the values shown in the example.
   
   
   
   
8. A test message is sent and if everything is correct, you will see a message box letting you know that everything has been successfully tested. Click "Close" to dismiss the message and return to Outlook.
   
   
   
   
9. You may need to review your account settings if you want to customize the way Outlook handles your email. You can find more information about Outlook at http://support.microsoft.com/find-solutions/office/outlook-2013/.

Having trouble sending mail?

If you can receive mail but can't send, you may need to verify that your settings for the outgoing server are correct. To do this, go to the screen displayed in Step 7 above, verify that there aren't any typos in your outgoing server address, and follow the instructions below.

1. Click "More Settings...".
2. On the Internet E-mail Settings window, select the "Outgoing Server" tab.
   
   
   
   
3. Select "My outgoing server (SMTP) requires authentication".
   
   
   
   
4. Select "Use same settings as my incoming mail server".
   
   
   
   
5. Select the "Advanced" tab.
   • Change the "Incoming server (POP3)" port to 995 and tick the "SSL" box.
   • Change the "Outgoing server (SMTP)" port to 465 and tick the "SSL" box.
   • If you would also like to use webmail to read your messages, then you need to set the options to leave the messages on the server for a number of days.
   • You can also choose to delete messages from the server when you delete them in Outlook.
     
     
     
     
6. Click "OK".
7. You should now return to the "E-mail Accounts" window, so Click "Next", and "Finish" to save your settings.
   
   
   
   
   
   

Further Reference

• Setting up your email
• How to access your Spiffy Stores mailboxes through webmail
• How to set up your email program to access your Spiffy Stores mailboxes