Difference between revisions of "Editing your email templates"
From Spiffy Stores Knowledge Base
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| − | Your store comes with a number of email templates. These emails are sent out to you, your staff, or your customers, depending on the event (e.g. "you have a new order," "your order has shipped"), and how you have | + | Your store comes with a number of email templates. These emails are sent out to you, your staff, or your customers, depending on the event (e.g. "you have a new order," "your order has shipped"), and how you have organised your [[Order notifications|Notifications]]. |
| − | + | You can currently edit the following templates; | |
| − | # In your store's | + | * Order Confirmation Email that is sent to your customer |
| + | * Shipping Confirmation Email that is sent to your customer | ||
| + | * Shipping Update Email that is sent to your customer | ||
| + | * Abandoned Checkout Email that is sent to your customer | ||
| + | * New Order Notification that is sent to the store owner and other subscribed staff | ||
| + | |||
| + | |||
| + | In addition, an email is sent to the "Store Email Address" and a customer when they complete the Contact Us form in your store. These templates are not currently editable, but will be in the future. | ||
| + | |||
| + | ==Add a logo to your email templates== | ||
| + | <span style="color: red;">Please note: Currently the Draft Order, Abandoned Checkout, and Gift card templates are the only templates that uses the logo and accent colour. Other templates will be updated to support this in future.</span> | ||
| + | |||
| + | You can add a logo to all your email templates at once: | ||
| + | #In your store's admin, go to Design & Assets > Email Templates. | ||
| + | #Click the Upload button in the "Upload your Logo" area on the right. | ||
| + | #Send yourself a test email | ||
| + | #Adjust the logo width to make your logo bigger or smaller | ||
| + | #Click the Save button | ||
| + | <br><br> | ||
| + | |||
| + | ==Choose the accent colour for your email templates== | ||
| + | <span style="color: red;">Please note: Currently the Draft Order, Abandoned Checkout, and Gift card templates are the only templates that uses the logo and accent colour. Other templates will be updated to support this in future.</span> | ||
| + | |||
| + | You can change the colour scheme of your email templates | ||
| + | #In your store's admin, go to Design & Assets > Email Templates. | ||
| + | #Change the accent colour by clicking the colour picker and selecting a colour | ||
| + | #Click the Save button | ||
| + | #Send yourself a test email | ||
| + | #Adjust the accent colour if needed, and save your changes | ||
| + | <br><br> | ||
| + | |||
| + | ==Editing the content and style== | ||
| + | Email templates are in HTML format. Although they come ready-made in your store, you may want to customise these email templates. To do so, follow these steps: | ||
| + | |||
| + | # In your store's admin, go to Design & assets > - Email templates section | ||
# Click the template you want to change. | # Click the template you want to change. | ||
| − | # A window will appear where you can make changes | + | # A window will appear where you can make changes.<br>• First, you can edit the Email subject field<br>• Then, you can edit the HTML version of your template. |
| − | + | # When you have completed your changes, tick the "Custom Templates are Enabled" checkbox, and click Save. | |
| − | # When you have completed your changes, | ||
| − | |||
| − | |||
Latest revision as of 10:09, 28 October 2022
Your store comes with a number of email templates. These emails are sent out to you, your staff, or your customers, depending on the event (e.g. "you have a new order," "your order has shipped"), and how you have organised your Notifications.
You can currently edit the following templates;
- Order Confirmation Email that is sent to your customer
- Shipping Confirmation Email that is sent to your customer
- Shipping Update Email that is sent to your customer
- Abandoned Checkout Email that is sent to your customer
- New Order Notification that is sent to the store owner and other subscribed staff
In addition, an email is sent to the "Store Email Address" and a customer when they complete the Contact Us form in your store. These templates are not currently editable, but will be in the future.
Add a logo to your email templates
Please note: Currently the Draft Order, Abandoned Checkout, and Gift card templates are the only templates that uses the logo and accent colour. Other templates will be updated to support this in future.
You can add a logo to all your email templates at once:
- In your store's admin, go to Design & Assets > Email Templates.
- Click the Upload button in the "Upload your Logo" area on the right.
- Send yourself a test email
- Adjust the logo width to make your logo bigger or smaller
- Click the Save button
Choose the accent colour for your email templates
Please note: Currently the Draft Order, Abandoned Checkout, and Gift card templates are the only templates that uses the logo and accent colour. Other templates will be updated to support this in future.
You can change the colour scheme of your email templates
- In your store's admin, go to Design & Assets > Email Templates.
- Change the accent colour by clicking the colour picker and selecting a colour
- Click the Save button
- Send yourself a test email
- Adjust the accent colour if needed, and save your changes
Editing the content and style
Email templates are in HTML format. Although they come ready-made in your store, you may want to customise these email templates. To do so, follow these steps:
- In your store's admin, go to Design & assets > - Email templates section
- Click the template you want to change.
- A window will appear where you can make changes.
• First, you can edit the Email subject field
• Then, you can edit the HTML version of your template. - When you have completed your changes, tick the "Custom Templates are Enabled" checkbox, and click Save.