Difference between revisions of "How to set up your email program to access your Spiffy Stores mailboxes"

From Spiffy Stores Knowledge Base
 
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===Basic Settings===
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=== Basic Settings ===
  
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''Note:'' In these instructions, ''yourstore'' refers to the name given to your Spiffy Store, and this is the name that appears in your spiffystores.com domain name. For example, if your store is called '''sellmore''', then your Spiffy Stores domain name will be '''sellmore.spiffystores.com'''.  
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'''Note:''' In these instructions, ''yourstore'' refers to the name given to your Spiffy Store, and this is the name that appears in your spiffystores.com domain name. For example, if your store is called '''sellmore''', then your Spiffy Stores domain name will be '''sellmore.spiffystores.com'''.  
  
 
{|
 
{|
 
|-
 
|-
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|Incoming POP3 Server:||mail.''yourstore''.spiffystores.com
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|style="width: 30%;"|Incoming POP3 Server:||mail.spiffystores.com
 
|-
 
|-
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|Outgoing (SMTP) Server:||mail.''yourstore''.spiffystores.com
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|POP3 Server Port:||995
 
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|-
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|Username:||Your FULL email address that you are using (e.g. info@''yourstore''.spiffystores.com)
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|POP3 SSL:||Yes
 
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|-
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|Password:||The password that you requested us to set up when requesting the mailbox.
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|Outgoing SMTP Server:||mail.spiffystores.com
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|-
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|SMTP Server Port:||587
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|-
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|SMTP SSL:||STARTTLS
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|-
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|Username:||Your FULL email address (e.g. info@''yourstore''.spiffystores.com).  Your username should be displayed in the Preferences > Email accounts section of your store's admin area.
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|-
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|Password:||The password that you created when setting up the mailbox
 
|}
 
|}
  
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'''IMPORTANT''':  In your email application, please make sure you click the box which reads "My server requires authentication", or you will not be able to send mail through the server.
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You will need to specify how often you check the server for new email messages. It's important to choose an interval greater than 5 minutes. If you configure your email software to check for new email more often than every 5 minutes, it's likely that you will be blocked from accessing your email temporarily. This restriction is in place so that we can detect malicious attacks on the server, when hackers try to use a brute force attack to guess your password. We limit the number of attempts that can be made every hour to slow down these sort of attacks.
  
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===Setting Up Microsoft Outlook===
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For instructions on setting up specific email programs, please refer to the list below.
  
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Detailed instructions on how to configure Microsoft Outlook are available here - [[How to Configure Microsoft Outlook]]
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'''Important''':  In your email application, please make sure you click the box which reads something like "My outgoing server requires authentication", or you will not be able to send mail through the server.
  
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===Setting Up Mozilla Thunderbird===
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== Supported email programs ==
  
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This tutorial will help you set up the Mozilla Thunderbird e-mail client to work with your e-mail account.
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* [[How to Configure Microsoft Outlook]]
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* [[How to Configure Microsoft Outlook 2003]]
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* [[How to Configure Mozilla Thunderbird]]
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* [[How to Configure Microsoft Windows Live Mail]]
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* [[How to Configure Microsoft Outlook Express]]
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* [[How to configure Mac Mail on OSX]]
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* [[How to configure Outlook 2011 on OSX]]
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* [[How to configure an Apple iPhone using IOS 14|How to configure an Apple iPhone]]
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* [[How to configure an Apple iPhone using IOS 14|How to configure an Apple iPad]]
  
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'''To set up Mozilla Thunderbird:'''
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=== Email Security ===
  
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# In Mozilla Thunderbird, select "Tools >> Account Settings..."<p><br>[[Image:Email thunderbird1.png]]<br><br></p>
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We recommend configuring your email client to use a secure session (SSL) both for sending and receiving email. An SSL session ensures that all your emails and passwords are encrypted and safe from interception.
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# In the "Account Settings" window, select "Add Account..."<p><br>[[Image:Email thunderbird2.png]]<br><br></p>
 
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# Select "Email account " and click Next<p><br>[[Image:Email thunderbird3.png]]<br><br></p>
 
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# Enter your name and e-mail address<p><br>[[Image:Email thunderbird4.png]]<br><br></p>
 
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# Select "POP" as the type of incoming server you are using. Your incoming server is mail.''yourstore''.spiffystores.com<p><br>[[Image:Email thunderbird5.png]]<br><br></p>
 
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# Click Next
 
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# Enter your full e-mail address for the "Incoming User Name," and "Outgoing User Name."<p><br>[[Image:Email thunderbird6.png]]<br><br></p>
 
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# Click Next
 
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# Enter a name for your e-mail account and click Next<p><br>[[Image:Email thunderbird7.png]]<br><br></p>
 
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# Verify your account information and click Finish<p><br>[[Image:Email thunderbird8.png]]<br><br></p>
 
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# In the Account Settings window, select "Outgoing Server" listed below your new account<p><br>[[Image:Email thunderbird9.png]]<br><br></p>
 
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# Enter mail.''yourstore''.spiffystores.com for the "Server Name" and change the "Port" setting to 2525.<br>Select "Use name and password" and enter your e-mail address. Thunderbird will ask you for your password the first time you try to send mail.<br>Click OK<p><br>[[Image:Email thunderbird10.png]]<br><br></p>
 
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#Update your new server settings to leave messages on the server so that this account can be used for webmail<p><br>[[Image:Email thunderbird11.png]]<br><br></p>
 
  
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===Setting Up Your E-mail in MS Outlook Express===
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This is particularly important if you use a smartphone and connect to free Wi-Fi networks in cafes and other public areas. If you don't encrypt your email sessions, then it is highly likely that your passwords and other important information will be stolen.
  
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This tutorial shows you how to set up Microsoft Outlook Express 6 to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook Express 6, but these settings are similar in other versions of Microsoft Outlook Express. You can set up previous versions of Microsoft Outlook Express by using the settings in this tutorial.
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=== Using Multiple Domain Names ===
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'''To Set Up Your E-mail Account in Microsoft Outlook Express'''
 
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1. In Microsoft Outlook Express, from the Tools menu, select Accounts.
 
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2. Go to the Mail tab and from the Add menu, select Mail.
 
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3. In the Display Name field, enter you full name and click Next.
 
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4. In the E-mail address field, enter your email address and click Next.
 
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5. On the E-mail Server Names page, enter your information as follows:
 
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{|
 
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|-
 
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|My incoming mail server is a:||POP3.
 
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|-
 
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|Incoming mail (POP3, IMAP or HTTP) server:||mail.''yourdomainname.com''
 
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|-
 
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|Outgoing mail (SMTP) server:||mail.''yourdomainname.com''
 
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|}
 
  
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6. Click Next.
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Your Spiffy Store comes with a domain name in the form of '''yourstore.spiffystores.com''' and you can create email addresses using this domain name.
  
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7. In the Account Name and Password fields, enter your full email address and password, and then click Next .
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You also have the option of adding your own domain names that you have previously registered to your store, so that your store is accessible from a web browser using either your own domain names, or the standard '''spiffystores.com''' domain name.
  
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8. On the setup confirmaiton page, click Finish.
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This flexibility also applies to your email addresses. When you create a new email address, either as a mailbox or as a forward, then the same email account name is available as an alias on all the additional domains that you have added to your store.
  
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9. On the Mail tab, select the account you just created and then click Properties.
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For example, if you create an email address '''sales@yourstore.spiffystores.com''' and you have already added the domain name '''mynewstore.com.au''', then this means that the email address '''sales@mynewstore.com.au''' will also exist, and can be used to send and receive mail. Please note that if you have created a mailbox for the '''sales''' address, then '''all''' email addresses for the '''sales''' account refer to the '''same''' mailbox, regardless of how many different domain names have been used.
  
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10. Go to the Servers tab.
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=== Mailbox Size ===
  
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11. Select My server requires authentication, and then click Apply.
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Every mailbox you create has a quota of 250MB. This should be more than enough if you have your email program set to remove mail off the server after 14 days.  Should you receive quota warnings about your mailbox filling up, you should change this setting to 7 days.  
  
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12. Go to the Advanced tab.
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If you have an unusually large amount of mail, you can request that we increase the quota of your mailbox by emailing us at support@spiffystores.com.au
  
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13. In the Server Port Numbers section, change Outgoing mail (SMTP) to 2525, and then click OK.
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It's important that your space isn't wasted by email that you should be saving on your computer, rather than leaving it on your server. That's why all of our instructions for setting up your email are using POP3, which removes mail from the server automatically.
  
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14. (Optional) If you would like to keep a copy of your email messages stored on your email provider's servers, in the Delivery section, select Leave a copy of messages on server.
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If we receive a request to increase your quota, we'll review your mailboxes to ensure that you're removing mail from the server. If we see that you have email in your mailbox that is older than 14 days, it will be apparent that you don't have your email program set up to remove mail from the server, and you may need to pay an additional monthly fee for the increased quota.
  
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15. Your Outlook Express account is now set up.
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== Further Reference ==
  
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16. Click Close to close the Internet Accounts window and return to your Outlook Express.
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* [[Setting up your email]]
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* [[Getting support using TeamViewer]]

Latest revision as of 16:08, 20 November 2023

Basic Settings

Note: In these instructions, yourstore refers to the name given to your Spiffy Store, and this is the name that appears in your spiffystores.com domain name. For example, if your store is called sellmore, then your Spiffy Stores domain name will be sellmore.spiffystores.com.

Incoming POP3 Server: mail.spiffystores.com
POP3 Server Port: 995
POP3 SSL: Yes
Outgoing SMTP Server: mail.spiffystores.com
SMTP Server Port: 587
SMTP SSL: STARTTLS
Username: Your FULL email address (e.g. info@yourstore.spiffystores.com). Your username should be displayed in the Preferences > Email accounts section of your store's admin area.
Password: The password that you created when setting up the mailbox

You will need to specify how often you check the server for new email messages. It's important to choose an interval greater than 5 minutes. If you configure your email software to check for new email more often than every 5 minutes, it's likely that you will be blocked from accessing your email temporarily. This restriction is in place so that we can detect malicious attacks on the server, when hackers try to use a brute force attack to guess your password. We limit the number of attempts that can be made every hour to slow down these sort of attacks.

For instructions on setting up specific email programs, please refer to the list below.

Important: In your email application, please make sure you click the box which reads something like "My outgoing server requires authentication", or you will not be able to send mail through the server.

Supported email programs

Email Security

We recommend configuring your email client to use a secure session (SSL) both for sending and receiving email. An SSL session ensures that all your emails and passwords are encrypted and safe from interception.

This is particularly important if you use a smartphone and connect to free Wi-Fi networks in cafes and other public areas. If you don't encrypt your email sessions, then it is highly likely that your passwords and other important information will be stolen.

Using Multiple Domain Names

Your Spiffy Store comes with a domain name in the form of yourstore.spiffystores.com and you can create email addresses using this domain name.

You also have the option of adding your own domain names that you have previously registered to your store, so that your store is accessible from a web browser using either your own domain names, or the standard spiffystores.com domain name.

This flexibility also applies to your email addresses. When you create a new email address, either as a mailbox or as a forward, then the same email account name is available as an alias on all the additional domains that you have added to your store.

For example, if you create an email address sales@yourstore.spiffystores.com and you have already added the domain name mynewstore.com.au, then this means that the email address sales@mynewstore.com.au will also exist, and can be used to send and receive mail. Please note that if you have created a mailbox for the sales address, then all email addresses for the sales account refer to the same mailbox, regardless of how many different domain names have been used.

Mailbox Size

Every mailbox you create has a quota of 250MB. This should be more than enough if you have your email program set to remove mail off the server after 14 days. Should you receive quota warnings about your mailbox filling up, you should change this setting to 7 days.

If you have an unusually large amount of mail, you can request that we increase the quota of your mailbox by emailing us at support@spiffystores.com.au

It's important that your space isn't wasted by email that you should be saving on your computer, rather than leaving it on your server. That's why all of our instructions for setting up your email are using POP3, which removes mail from the server automatically.

If we receive a request to increase your quota, we'll review your mailboxes to ensure that you're removing mail from the server. If we see that you have email in your mailbox that is older than 14 days, it will be apparent that you don't have your email program set up to remove mail from the server, and you may need to pay an additional monthly fee for the increased quota.

Further Reference

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