Order Management and Status
From Spiffy Stores Knowledge Base
Once an Order has been created, you can view and manage the status of the order by selecting the order from the "Overview of your orders" page (accessed from the "orders" tab on the toolbar.
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Order Status
An order has a number of different status conditions to help you track the progress of the order as you process it.
Open Status
All orders are either open or closed. An order is open if it is being actively processed. As it goes through the various phases of order processing such as payment and shipping, it will eventually reach a final stage, either fully paid and shipped, or perhaps cancelled because no payment was received. Once it has reached this final stage, then the order requires no further processing and can be closed.
Generally, an open status for the order indicates that you need to do something or are waiting for something to happen with this order. When there is nothing more to be done, the order is closed.
Payment Status
An order will be in one of the following Payment states.
- Pending - No payment has been received for the order.
- Authorized - A credit card authorization has been received, but no actual payment has yet been captured.
- Error - An error occurred while processing a payment request over a payment gateway.
- Paid - Full payment has been received. If only a partial payment has been received, then the order remains in an unpaid status.
- Cancelled - The order has been manually cancelled as payment has not been received and the customer no longer wishes to continue with the order.
- Abandoned - The order has been automatically cancelled because the order has been in a pending state for more than 30 days.
- Deleted - The order has been deleted and removed from system. This is only permitted for test orders which have been placed via the Test Payment gateway.
Shipping Status
Once an order has been paid, the goods or services can be shipped or supplied.
An order will be in one of the following Shipping states.
- Unshipped - No items have yet been shipped.
- Partial - Some of the order items have been shipped.
- Shipped - The order has been fully shipped.